Freight & Logistics Market News (01 June, 07 June)

Update About Surcharges

Update About: SURCHARGES: IMO 2020 – Low Sulphur Surcharge (LSS) – July 2020
CMA CGM has introduced a Low Sulphur Surcharge (LSS20) effective December 1st, 2019 to cover the increase in fuel-related costs associated with the implementation of the IMO 2020 regulation.

As from July 1st, 2020, taking into consideration the current price of VLSFO, CMA CGM informs its customers that this Low Sulphur Surcharge is not applicable and may come back later as per our formula.

Cyclone Impacts Maharashtra & Impact bad weather India / Application of Recovery Handling Cost Import (RHI)

ADVISORY: Cyclone Impacts Maharashtra

We are expecting a severe impact because of the cyclone hitting Maharasthra. In terms of safety there should be no concern however there is severe impact on electricity and connectivity. Approximately 30 % UAE staff is facing Electricity outage and it may remain to the same through out the day. Due to this there might be an impact on our process also. Having said that we are checking for alternate options to keep the impact on minimum basis. We shall reach out to you soon if the situation further deteriorates or improves.

UPDATE: Impact bad weather India on Maersk Customer Service

As some of you might be aware, part of our Customer Service team is based in Pune, India. Unfortunately the Pune region currently is heavily impacted by a cyclone, causing major challenges on the electricity network.
Luckily all staff reported safe, however a major part of the Pune region experiences loss of electricity. This is impacting the following processes:
Booking requests
o Amendment requests
o Delivery order release & extension
o Speed of resolution for the requests coming in on: &

Our Digitized Solutions
The Digital capabilities of are not impacted, hence we encourage you to use our digital solutions for faster resolution where possible.
In case of any queries, please feel free to contact us through our local customer service teams on 971-04-3326200 Ext – 2(Exports) and Ext 3 (Imports)

RATE ANNOUNCEMENTS:Application of Recovery Handling Cost Import (RHI) to all Dangerous Cargo (DCG) into Abidjan, Cote d’Ivoire

As per Port of Abidjan (PAA) rules, all dangerous cargo imported into Abidjan must be received “under tackle” (immediately upon discharge) by customer. Otherwise, it will be retained onboard at cost to carrier.
In order to keep providing you with our global services, Maersk will be applying Recovery Handling Cost Import (RHI) to all dangerous cargo into Abidjan, Cote d’Ivoire as per below details.

Charge: Recovery Handling Cost Import (RHI)
Amount: EUR500 for ALL 20′ and EUR1,000 for ALL 40′ & 45’HDRY

Payable: Along with ocean freight
Scope: World to Cote d’Ivoire

Effective date: 1st June 2020 (Non-Regulated countries) and 1st July 2020 (Regulated countries) For full information about our local charges, please visit us at


This is to advise you that effective 15th June, 2020 we will be de-commissioning For us to serve you better and reduce your efforts in emails and waiting time, we would like to encourage you to use our website to track your invoices.

You need to be registered on our website to use this feature. Below are the steps to Register and track your invoices.

  • Please visit our web page
  • Click on Register and enter your details and set a user id and password
  • Your registration will be confirmed instantly

To track your invoices, please follow the below process-

  • Once you have logged into and entered your user id and password, please click on Manage -> My Finance
  • Under Open Invoices you will be able to see all your pending invoices and you can download the same by clicking on the PDF icon against the Invoice.

To log a dispute, please follow the below process –

  • Click on the speech bubble icon against that Invoice
  • Enter all the details with the attachments and click Send

Customs Notice No. ( 04 / 2020 ) Regarding temporary suspension of exports of steel scrap and waste paper Export from UAE

Pursuant to the Federal Customs Authority’s letter with reference No. FCA/CD/2020/815 dated 13/05/2020, and the Ministry of Economy’s directive No. (1-177) for the year 2020, which temporally suspends exports of steel scrap and waste paper, owing to the repercussions of the Coronavirus ‘Covid-19’ outbreak and to ensure business continuity and the supply of production inputs required for manufacturing operations. 
The following has been decided: 
Article (1) 
All legal and natural persons are prohibited from exporting steel scrap and waste paper under HS codes listed in the schedule below, for a period of (4) four months, which may be extended. 
Article (2) 
This Notice shall come into effect as of May 15, 2020 for an extendable, four-month period, and all the concerned departments should take the necessary measures to bring it into implementation.  
Ahmed Mahboob Musabih 
Director General 

ADVISORY: Booking Cancellation Fee Implementation for Turkey MAERSK

In order to ensure better vessel utilization and equipment availability, Maersk is announcing the following “No show Fee” implementation on all container types.

For DRY Equipment:- effective 1st of April 2020
Booking cancellation fee” equivalent to USD 50 per container, will be charged for the reservations which are not cancelled or postponed 5 days in advance to Shipping Instruction Cut Off deadline.

Important Note: “Spot” bookings will be considered within its own terms and conditions.

For REEFER Equipment:- effective 1st of May 2020
“Booking cancellation fee” equivalent to USD 300 per container, will be charged for the reservations which are not cancelled or postponed 3 days in advance to Shipping Instruction Cut Off deadline.

For Special Equipment (Open-Top & Flat Rack):- effective 1st of January 2019
“Booking cancellation fee” equivalent to USD 300 per container, will be charged for the reservations which are not cancelled or postponed within 24 hours after the first Booking Reservation date.

ADVISORY: SOLAS VGM Requirement – Philippines MAERSK

Following our previous communication on the implementation of the new SOLAS VGM requirement, we would like to advise that effective June 8, 2020, Maersk will implement a “No Verified Gross Mass (VGM), No Loading” policy across all Philippines ports.

To ensure that your container will be included for loading, please adhere to the following guidelines

– Submit your final shipping instruction (FSI) with VGM details on or before the deadline.
– Weight indicated in the FSI should be close to actual VGM weight (tare+cargo weight). Discrepancy should not be more than 1000KGS


In December 2019, Maersk introduced an Environmental Fuel Fee (EFF) to cover the increase and volatility in fuel-related costs associated with the implementation of the IMO 2020 regulation. The EFF level is reviewed every month to reflect latest Low Sulphur Fuel development so that significant cost increase or decrease are shared between Maersk and customers symmetrically in the initial phase of IMO2020.

The recent drop in fuel price means that Maersk EFF level will be set at ZERO as of May 1st, 2020. This level will be kept until further notice triggered by increase of fuel price. We expect fuel price will continue to be subject to high volatility.

The EFF is applicable to Maersk Spot and all contracts with validity up to three months.

Feel free to reach out your Sales representative if you have any questions.

ADVISORY: Changes in payment method for DO/BL release OOCL

Further to our previous notice dated 5th Apr, we would like to advise you of our actions in coping with this extraordinary COVID 19 situation in compliance with guidelines published by UAE Authorities. OOCL has taken steps to implement a business continuity plan by segregating 30% of the staff into 2 which will be in the office and the remaining 70% will work from home. The global pandemic COVID-19 has affected the business community and to ensure safety of all staff, customers and family, we have made further changes in our payment methods. With immediate effect, we will not accept Cash & Cheque or other form of payment over the DO/BL counter located at our office. We strongly encourage you to use the online platform or deposit payment into ATMs and send the documents electronically or deliver the documents to our office. The Electronic DO will be sent upon verification of the documents and payment. This is to minimize any physical interaction for the safety of all parties and we assure you that OOCL continues to provide the same level of quality services to our esteemed customers supported by our IT platform.

Kindly note that an additional surcharge of AED 100 will be imposed for any cash/cheque handed over the DO/BL counter.

Please use the following payment methods for the settlement of charges:

Payment Method:

A) Telegraphic/Online/EFT (Electronic Fund Transfer) Transfer or Cheque deposit – (Cash deposits should not be made to our SCB account, the surcharge mentioned above will apply for any cash deposits to this account)
Standard Chartered Bank – Remittance Currency: AED
Beneficiary: Orient Overseas Container Line Limited
Account No. 08-2231153-01
IBAN: AE540440000008223115301
Branch: Dubai, UAE

B) Cheque/Cash
Emirates NBD Bank – Cheque/Cash in AED can be deposited into the below ENBD account or at an ATM.
Beneficiary: OOCL (UAE) LLC
Account No. 1014075258702


  • For TT/Online/EFT transfers, the extra charge by intermediary correspondent bank should be on the account of remitter. Remittance details of the fund transfer should be shared with us immediately in order to issue DO/BL, failing which will result in a delay in the release of the DO/BL.
  • Any cash deposited across the bank counter will incur a charge of AED 20 per transaction which will be in addition to the original payment. As change is not acceptable in the ATMs cash should be deposited to highest AED 10 i.e. if the invoice amount is AED 1,394, AED 1,400 should be deposited into ATM. The excess amount will be refunded or adjusted against future shipments.
  • OOCL won’t be responsible for any cash/cheque being misplaced.

We thank you for your co-operation and usual support. OOCL assures you our best services at all times.

SURCHARGES: Weight discrepancy fee MAERSK

We want your experience with us to be straight forward, we have taken an initiative towards safety due to variance between weight provided. The most recent incident in Jan-2020 occurred on Aotea Maersk where a container stack collapsed due to a weight discrepancy.

Effective 01-June-2020, we will verify & compare the declared weight.

The 3 check points we will perform are mentioned below:

1. Discrepancy between VGM and weight in shipping instruction is +/- 5000 kgs.
2. Declared VGM exceeds allowable payload as per CSC plate (excluding SOC)
3. Declared VGM is less than tare weight of the container.

Any failures to these checks will result in weight discrepancy fee of USD 100 per bill of lading.

We encourage you to declare the correct weight via your preferred channels.


Following earlier communication on the implementation of the new SOLAS (Safety of Life at Sea) requirement for the verification of container weights, we would like to provide you with further details pertaining to this requirement.

As already announced, effective July 1st, 2016, every packed export container is required to have a Verified Gross Mass (VGM) as a condition of loading aboard a vessel. Maersk supports this requirement as it promotes safety across the industry, including for our customers and their cargoes, landside personnel and subsequently our employees and vessels.

Who Submits the VGM?

 As per the SOLAS requirement, the Shipper noted on the Bill of Lading will be the party responsible for providing the carrier and the terminal operator the VGM. In the case of Maersk, the VGM information flow will begin with the Shipper who submits the information to Maersk, who subsequently sends the information to the terminal. In the instance that a Shipper uses the terminal’s weighing service to obtain VGM data, the information will flow from the Terminal to the Shipper, who then submits the information to Maersk. Often the Terminal will also send the VGM directly to Maersk

How do I calculate the VGM?                             

Shippers may use one of two methods to determine the VGM:  

Method 1 – Weighing the fully loaded container after it has been packed. 
Method 2 – Weighing the contents of the container, including cargo and any packing materials, and then adding that to the tare weight of the container printed on the door. If using Method 2, Maersk already launched a solution to facilitate this method for customers by providing a convenient way to lookup the container tare weight on our website . 
How should I submit the VGM to Maersk?
The preferred method for submission of a VGM to Maersk is through one or any of the digital channels mentioned below:
*Via our website and login through our Maersk portal.
*Via EDI message for customers sending booking or shipping instructions via EDI solutions with Maersk.
*Via service portals such as INTTRA, GT Nexus and CargoSmart.

Manual methods of submission (email and fax) are also acceptable but not encouraged – the preferred methods are the established digital channels to avoid documentation errors and delays in handover of information. 

What are the cut-offs for VGM submission?
As a general guidance, the VGM should be received by Maersk prior to the cargo gate cut-off before loading the vessel. Maersk will provide the cargo cut-off and deadlines for declaring a VGM at the time of booking via your booking confirmation. 

What are the consequences of not submitting a VGM before cut-off?
Several outcomes may occur should no VGM be provided to Maersk before cut-off:  

*If a terminal at the port of loading has adopted the “No VGM, No Gate-in” policy, the container may be denied at the gate. Additional costs may incur from the trucker or the time awaited to submit the VGM before the container can be accepted for entry. 
*As already noted, no container will be loaded on board a vessel without a VGM. Delays on your cargo may impact the fluidity of your supply chain should a container not load its planned voyage due to an absence of a VGM. Additionally, potential demurrage and/or detention charges may apply when a container is sitting idle at the terminal waiting for VGM submission.

RATE ANNOUNCEMENTS: Import Service (IMP) – Scope World to Djibouti MAERSK

In order to keep providing you with our global services, Maersk is introducing the Import Service (IMP) from World to Djibouti, effective 01st June 2020 for all corridors.

Import Service replaces Customs Clearance Destination (CCD) and is Collect at destination.

The tariff levels are as follows:

RATE ANNOUNCEMENTS: United Arab Emirates – Reefer Monitoring at origin (RMO) HAPAG LLOYD

It is our ongoing endeavor to provide a reliable service to all our customers.

Given the current situation, our operational costs have increased. We aim to minimize the impact on your business by absorbing most of the costs while passing on a small portion to you.

For monitoring of refrigerated containers  we will implement a REEFER MONITORING AT ORIGIN (RMO) charge of AED 160 per 24hrs.

The implementation of this charge will be effective July 1, 2020 for all shipments giving you additional time to plan your supply chain accordingly.—reefer-monitoring-at-origin–rmo-.html

Customs Notice No. ( 2 / 2020 ) : Submission of Customs Declarations & Required Documents

Further to the prior Customs Notice No. 1/2018 on Submittal of Customs Declarations and Required Documents; In observance of the precautionary measures taken by the UAE to curb the spread of the novel Coronavirus (Covid-19); In pursuit of Dubai Customs’ goals towards streamlining and simplifying Customs formalities and reducing cost for the business sectors;

– And as dictated by the business interest;

The following has been decided:

Article (1)
The Customs Notice No. 1/2018 on “Submittal of Customs Declarations and Required Documents” and all provisions and effects set forth therein shall be suspended until further notice. Customs clearance procedures will be completed as per the regular customs cases.

Article (2)
All customers must keep record of the available documents and information and provide them to Customs upon request.

Article (3)
This Notice shall be effective as of date of its issuance until further notice, and any provision that contradicts or is in conflict with this Notice
shall cease to have effect.

Ahmed Mahboob Musabih
Director General 

Customs Notice No. ( 3 / 2020 ) : Acceptance of Bills of Lading & Delivery Orders Submitted Electronically

Further to the Customs Notice No. 1/2018 on Submittal of Customs Declarations and Required Documents, and the Customs Notice No. 4/2018 on Submitting Air Cargo Manifest, and the Customs Notice No. 1/2014 on Electronic Airway Bills, Pursuant to the provisions of Articles 46 and 48 of the GCC Common Customs Law, In pursuit of Dubai Customs’ goals towards enhancing service delivery standards to
facilitate and streamline trade movement;

– And as dictated by the business interest;

The following has been decided:

Article (1)
Bills of lading and delivery orders (DOs) electronically sent by the shipping agents/shippers shall be accepted without the need for stamping for all customs cases, provided that they include all the information contained in the original bills and manifests.

Article (2)
Shipping agents/shippers shall be responsible for the accuracy and authenticity of the information contained in the furnished bills of lading and delivery orders, with Customs having the right to ask for and refer to these documents any time. 

Article (3)
The penalties set forth in the Common Customs Law and Rules of Implementation thereof, and decisions issued thereunder shall apply to violations pertaining to the provisions of the present Notice.

Article (4)
This Notice shall be effective as of the date it is issued, and any provision that contradicts or is in conflict with this Notice shall cease to have effect.

Ahmed Mahboob Musabih

SURCHARGES: Middle East – Arabian Gulf: COD (Change of Destination) HAPAG LLOYD

Given the current situation, our operational costs have increased. We aim to minimize the impact on your business by absorbing most of the costs while passing on a small portion to you.

We will implement below charge for all shipments (Middle East & Arabian Gulf) effective July 1, 2020 giving you additional time to plan your supply chain accordingly.


SURCHARGES: PSS UPDATE – Cargo from Asia, Indian Subcontinent & Middle East Gulf to Lagos ports, Nigeria CMA CGM

In a continued effort to provide its customers with reliable and efficient services, CMA CGM informs its customers of the following Peak Season Surcharge applicable until further notice:

Effective June 1st, 2020 (date of loading):

From Asia including China, South Korea, Taiwan, Japan, Southeast Asia & Bangladesh
From India Subcontinent & Middle East Gulf
To Lagos ports: Apapa and Tin Can, Nigeria
Cargo: dry, reefer, OOG, Breakbulk
Amount: USD 1,400 per unit


As a result of COVID-19 we have seen a big increase in the demand for hand sanitizer from many of our customers.

Maersk wants to support that these products reach their destination safely, on time and without hassle.

Due to the high alcohol content needed to make hand sanitizers, they need to be shipped as dangerous cargo. In general, they are Class 3 Flammable Liquids, but dependent on the exact production they could be classified as either Ethanol Solutions, UN 1170 (if Ethanol is the only alcohol used) or Alcohols, N.O.S., UN 1987 (if multiple alcohols are used). Some hand sanitizers also contain isopropyl alcohol (UN 1219) instead of ethanol (UN 1170); some contain both.

In case you are in doubt of which UN number applies for classification purposes, we suggest requesting the manufacturer for a Material Safety Data Sheet (MSDS) which would have the relevant details.

Maersk expects that all dangerous goods need to be declared, packed and labelled in accordance with the IMDG code. Doing this will ensure that your product arrives safely and does not cause unintended hazards to the people involved in the supply chain.

CALOGI : Important information regarding the implementation of the Calogi Deconsolidation Module at DXB and DWC

Following on from our letters reference CT/RT/44 dated the 19 March 2020 and CT/RT/03 dated the 07 May 2020, please note that implementation date for the booking of import appointments for all requested deconsolidated cargo is now 15th June 2020. The revised date is based on feedback from customers requesting additional time to prepare for the cutover. From 15th June onwards a Calogi Deconsolidation Request must be raised, prior to flight arrival, for all shipments that are to be broken down and stored at house waybill level.

This implementation will enable dnata Cargo to deliver a more efficient operation with shorter waiting times at the docks. This new process will ensure that your cargo will be available for collection at the dock when you arrive for your appointment, saving you both, time and cost. This feature will also allow you, the professional forwarder, to nominate the clearing agent for house airwaybills, removing the need for paper-based authority letters.

Below are the key changes:

Ø  The Master Deconsolidation Forwarder must submit a Deconsolidation Request, prior flight arrival, for each Master Airwaybill that is to be broken down and stored at House Waybill level. From 15th June 2020 all Deconsolidation Requests received after flight arrival will incur additional costs

Ø All Deconsolidation Requests will be processed immediately, if an FWB is received from the airline. If an FWB has not been received from the airline prior the request, the Master Deconsolidation Forwarder will receive an error message. In such cases, the Master Deconsolidation Forwarder can then send a scanned copy  of the airwaybill, stamped by the airline, to (for shipments to be collected from FG5) or (For shipments to be collected from DWC). The title of the mail must read ‘Airline approved copy of the MAWB for dnata data capture’

Ø The Deconsolidation Request requires the Master Deconsolidation Forwarder to certify that they are the consignee or the consignee’s authorised agent for this shipment

Ø The Deconsolidation Request will need to contain the complete details of each house air waybill, including the Nominated Forwarder who is responsible for Customs clearance and collection of the ‘house’ shipment

Ø Upon successfully processing the request, the Master Deconsolidation Forwarder will receive an invoice for the Break Bulk Charge, the Calogi Transaction Fee, and any additional charges which may be applicable;

Ø  In addition to the above, the Master Deconsolidation Forwarder will receive an invoice for each House Waybill. The House Waybill Invoice will contain the Handling Charges, the Delivery Order Fee, the Calogi Service Fee and the Calogi Transaction Fee;

Ø Nominated Forwarders must book appointments for the collection of all shipments cleared under their respective house air waybills. If your nominated forwarder is not a Calogi subscriber, please ask them to contact the Calogi Helpdesk for details of the registration process.

Ø The Calogi Delivery Order feature will be disabled for all Master Deconsolidation Forwarders on the 15th June 2020.

Please note that the Master Deconsolidation Forwarder will be liable to clear and collect or return any unclaimed shipments to the origin.

This is yet another huge step in terms of the way in which we conduct business, we therefore request your full support, while we transition to this new way of working.

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