Last Updated: July 14, 2026
1. Introduction and Scope
This Privacy Policy (“Policy”) explains how QAFILA LOGISTICS SERVICES L.L.C. (“Qafila,” “we,” “us,” or “our”) collects, uses, and protects personal data through the website located at qafila.com (the “Site”). Qafila provides e-commerce fulfillment, last-mile delivery, and related logistics services across the UAE. This Policy applies to visitors and business enquirers using the Site; it does not cover data handled directly between Qafila and its merchant clients under a separate service agreement.
2. Data We Collect
We collect only what’s needed to respond to enquiries and operate the Site:
— Contact details you submit through our forms or WhatsApp/email (name, company name, email, phone number, message content)
— Technical and usage data collected automatically (IP address, browser type, device, pages visited, referring page)
— Session behavior data via Microsoft Clarity (heatmaps and session recordings, used to understand how visitors use the Site)
— Analytics data via Google Analytics (aggregate traffic and usage patterns)
3. How We Use Your Information
We use collected data to:
— Respond to quote requests, enquiries, and support messages
— Operate, maintain, and improve the Site
— Understand how visitors use the Site (analytics and session insights)
— Communicate updates about our services, where you’ve consented to be contacted
4. Cookies and Tracking Technologies
The Site uses cookies and similar technologies for analytics (Google Analytics) and session-behavior insight (Microsoft Clarity). These help us understand aggregate visitor behavior; they are not used to build individual advertising profiles. You can control cookies through your browser settings.
5. Data Sharing
We do not sell personal data. We share data only with service providers who help us operate the Site and respond to enquiries (e.g., our CRM and analytics providers), each bound to use it solely for that purpose, and where required by law.
6. Data Retention
We retain enquiry and contact data only for as long as needed to respond to your request and maintain our business relationship, or as required by applicable law.
7. Your Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal data, or object to its processing, by contacting us using the details below.
8. Third-Party Links
The Site may link to third-party websites or services not operated by Qafila. We are not responsible for their privacy practices, and linking to them does not imply endorsement.
9. Data Security
We use reasonable technical and organizational measures to protect personal data against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this Policy from time to time. Material changes will be posted on this page with an updated “Last Updated” date.
11. Governing Law and Jurisdiction
This Policy is governed by the laws of the United Arab Emirates. Any disputes arising from or relating to this Policy shall be subject to the exclusive jurisdiction of the courts of Dubai.
12. Contact Information
QAFILA LOGISTICS SERVICES L.L.C.
Suite 202, Al Safa Tower, Khalid Bin Walid Street, Dubai, UAE
Email: salesoutreach@qafila.com
WhatsApp: +971 4 523 3934
13. Acknowledgment
By using the Site, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
