Last Updated: July 15, 2026
1. Introduction and Acceptance
These Terms of Use (“Terms”) govern your access to and use of the website located at qafila.com (the “Site”), operated by QAFILA LOGISTICS SERVICES L.L.C. (“Qafila,” “we,” “us,” or “our”). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.
2. About Qafila
Qafila provides e-commerce fulfillment, last-mile delivery, value-added services, and related logistics solutions for businesses operating in the UAE, as further described on the Site.
3. Use of the Site
3.1 Purpose. The Site is provided to share information about our services and pricing, and to allow visitors to request quotes, submit enquiries, and contact our team.
3.2 Eligibility. You must have the legal capacity to enter into a binding agreement to use the Site.
3.3 No Binding Service Contract. Content on the Site — including service descriptions, pricing, and integration details — is for general informational purposes only and does not constitute a binding offer or contract. Any actual fulfillment or delivery engagement is governed exclusively by a separately executed service agreement between you and Qafila.
4. Intellectual Property
All content on the Site — including text, graphics, logos, and software — is the property of Qafila or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any Site content without our prior written consent, except for personal, non-commercial reference.
5. User Conduct
When using the Site, you agree not to:
— Use the Site for any unlawful purpose or in violation of these Terms
— Attempt to gain unauthorized access to any part of the Site or its underlying systems
— Introduce viruses, malware, or other harmful code
— Scrape, harvest, or misuse data from the Site outside normal browsing
— Impersonate any person or misrepresent your affiliation with any party
6. Third-Party Links and Services
The Site may contain links to third-party websites or services not owned or controlled by Qafila. We are not responsible for the content, privacy practices, or terms of any third-party site, and linking to them does not imply endorsement.
7. Disclaimers
The Site and its content are provided “as is” and “as available,” without warranties of any kind, express or implied, including but not limited to accuracy, completeness, or fitness for a particular purpose. We do not warrant that the Site will be uninterrupted, error-free, or secure.
8. Limitation of Liability
To the fullest extent permitted by applicable law, QAFILA LOGISTICS SERVICES L.L.C. shall not be liable for any indirect, incidental, special, or consequential damages arising out of or relating to your use of the Site. Nothing in these Terms limits liability that cannot be excluded under applicable law, and nothing here affects the separate terms governing any actual fulfillment or delivery service you contract with us.
9. Indemnification
You agree to indemnify and hold Qafila harmless from any claims, damages, or expenses arising from your misuse of the Site or violation of these Terms.
10. Force Majeure
We are not liable for any failure or delay in Site availability arising from circumstances beyond our reasonable control.
11. Changes to These Terms
We may update these Terms from time to time to reflect changes in our practices or for legal or regulatory reasons. Material changes will be posted on this page with an updated “Last Updated” date. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.
12. Governing Law and Jurisdiction
These Terms are governed by the laws of the United Arab Emirates. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai.
13. Contact Information
QAFILA LOGISTICS SERVICES L.L.C.
Suite 202, Al Safa Tower, Khalid Bin Walid Street, Dubai, UAE
Email: salesoutreach@qafila.com
WhatsApp: +971 4 523 3934
This Site’s collection and use of personal data is separately governed by our Privacy Policy.
14. Acknowledgment
By using the Site, you acknowledge that you have read and understood these Terms of Use and agree to be bound by them.
